Frequently Asked Questions

Really, we get asked this often.

We get asked these questions a lot, so we made this small section to help you out identifying what you need faster.

How to activate my gift?

Just simply scan the QR Code OR tap the NFC on the gift, scratch the unlock code from the gift, fill up all the details , and then enter the unlock code to activate your gift, have fun!

Before Activation — How to Activate Your iTripe Souvenir

Watch on YouTube ↗
What happen if I activated my gift?

Your gift are ready to give or post to the receiver, once they receive your gift, they can scan the QR Code or Tap NFC to view your wishing message and your lovely video & photo.

After Activation — What Happens After Activation?

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Can I edit my content after activated?

No, once you activated it, you cannot be change the content.

Is the memories store for lifetime?

As long as our company still exist, we promised your memories will be stored and you can check anytime anywhere, only 1 time payment for purchase the gift and your memories will preserved forever, if you want to support us in the future, we appreciate your donation or support by contacting us at info@itripe.com

Can I show the wishing message in the future like specific date & time?

Sure! You can toggle to show the wishing "Instant" or "Future" by select the date and time, if you choose "Future" , the wishing message will only show up with your selected date and time.

What is AI generate wishing message?

You may use the AI generate to generate wishing message for your reference and of course you may click "edit" button to edit the wishing message.

What's the length of video should I snap?

We're recommending to snap a 10-15 second video.

What if I accidently activate my gift without set a proper info?

Sorry for that, we urge you to double check every field is fill up correctly, like name, email, wishing message, date, photo and video. Once activated, we can't reset your gift. This is why the reason we preserve your gift forever without other unauthorized reset request. Because we promised.

What if I can't activate my gift?

Please contact us by WhatsApp us or hello@itripe.com. We will try our best to assist you!